Air New Zealand launches app to track luggage

After running a successful pilot program for domestic customers in April, Air New Zealand is expanding the test run of a feature of its app that allows customers to track their luggage.

The app allows customers to view the latest checked status of their bags via the Air NZ app as they travel. Once the baggage drop is complete, a ‘check status’ will appear on the baggage card on the flight details screen in the app, where passengers can track the progress of their baggage during their journey, check-in, on board and till its arrival. its target.

Air New Zealand Chief Digital Officer Nikhil Ravi Shankar said Air New Zealand is committed to becoming the world’s leading digital airline and Baggage Tracking demonstrates its commitment to delivering customer-centric innovation.

“Customers can track the journey of their luggage and get guidance on what to do if their luggage goes astray. In a future release, customers will be able to report and track lost luggage through the app. As we test features, this gives us the opportunity to test with a small group of passengers to iron out any challenges, allowing for a smooth rollout to all users of the app by mid-year. Referring to Ravi Shankar.

Mishandled baggage recently drew attention when large numbers of bags were delayed during the busy summer season following major weather disruptions at home and abroad. During that period, the number of mishandled bags created a significant backlog that had to be cleared through biosecurity checks before being returned to their owners.

To reduce pressure on crews and return bags to their owners faster, Air New Zealand has worked with the Ministry of Primary Industries’ (MPI) biosecurity team to develop a new digital tool for the baggage tracking unit to speed up checks. Requirement to use paper receipts.