July 14, 2024

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Andalusia allows the game 23.1 million to contract the Salud Responde operating service for three years

Andalusia allows the game 23.1 million to contract the Salud Responde operating service for three years

Seville, June 23. (European Press) –

The Government Council approved the expenditure file relating to the contracting by the Andalusian Health Service (SAS) of the operation and supervision service of “Salud Responde”, for a total amount of €23,191,905.08, including VAT, for a period of 36 months that can be extended “up to twelve months” further.

This is reflected in the agreement of the Government Council approved at its meeting last Tuesday, June 18, and seen by Europe Press, where it was specified that the aforementioned proposal was formulated “in accordance with the provisions of Article 28.1 of Law 12/2023 issued on December 26, of the budget of the Autonomous Region of Andalusia for the year 2024.”

The processing of this contract file involves a total expenditure, including VAT, of €23,191,905.08, with an implementation period of 36 months, which will start “from the day following the formalization of the contract”, as defined in the agreement, which specifies what the aforementioned will be Distribute the amount into four annual payments.

Specifically, the annual premium for 2024 amounts to €2,522,331.60; 2025 to €7,621,823.90; For the year 2026, it is 7,785,464.17 euros, and for the year 2027, it is 5,262,285.41 euros.

The total amount may be increased to an estimated total amount of €29,523,730.75, excluding VAT, “if the contract is extended by the specified maximum of an additional twelve months and the planned contractual amendments are addressed, all in accordance with what is stipulated in the Special Conditions.” “Administrative Conditions Document,” as the Government Council Agreement specifies.

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August 1 as the estimated start date for contract implementation

The commencement date for the Term of this Contract will be “as specified” herein, although a date of August 1, 2024 is estimated to be “as scheduled.”

The authorization of the Government Council for this contract is considered necessary, taking into account that the amount exceeds eight million euros “in accordance with Article 28.1 of Law 12/2023 of December 26 relating to the budget of the Autonomous Region of Andalusia for the year 2024.”

The Council justifies this contract by stating that Law No. 2/1998 of June 15 on Health in Andalusia “stipulates that measures related to the protection of health will be inspired, among other things, by the principle of continuous improvement in the quality of services, with particular emphasis on the personal attention and comfort of the patient and his family.” “, “Among the services that lead to a higher quality of services are the response to the indirect demand for information and services directed towards the health of the citizens of Andalusia, in addition to specific requirements of professionals working in the public health system of Andalusia.”

“Hereby, it is necessary to contract the operation and supervision service of ‘Salud Responde’ to handle incoming calls through the various channels available in ‘Salud Responde’, which include telephone, fax, email and ‘APP’, in accordance with the government council agreement, which stipulates that: The Directorate of Management of Health Emergency Center 061 of the Andalusian Health Service, “with delegated powers in contracting matters,” is the one that “initiated a file to contract for the aforementioned service.”

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Health Response Services.

“Salud Responde” provides “a response to the indirect demand for information and services aimed at the health of the citizens of Andalusia, as well as to specific demands of specialists in the public health system of Andalusia”, so that its services include, among others, arrangements for appointments in primary care. and vaccination, as well as specialized care and clinical analysis, as well as advanced probate register processing, free choice of hospital, “second medical opinion” or community liaison nursing service.

The number of residents included in the services portfolio amounts to “more than eight and a half million Andalusian people, in addition to foreign and foreign residents, itinerant or seasonal, with the right of access to them,” detailed in the file accompanying the file. He cited the approval of the Government Council, which also confirms that “the service extends to all cities and provinces of Andalusia,” and that “Salud Responde provides its services to citizens 24 hours a day, every day of the year, continuously.”

For this reason, “providing them with supporting services is essential, including those that constitute the subject of the contract, the purpose of which is to respond to incoming calls through the various channels available,” the report notes. Justifications for the agreement, which Europe Press reviewed, within the framework of the aforementioned file.

The Directorate of Economic, Financial and Public Services of the Health Emergency Center 061 justifies this contract by referring to the aforementioned administration’s “lack of human and technical resources that allow the implementation of the service by its own means, being absolutely necessary to go for external contracting to achieve the contractual object,” Al-Khandaq.

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