Avianca has announced its latest rescue for Ultra and Viva Air passengers: until when users can request their flights

In order to “preserve the stability of the Colombian air system”, Avianca Announce it until next Friday 2 June I will extend, for the last time, to him protection plan for affected passengers Viva and Ultra Air have ceased operations.

“For more than three months, the company has provided material and human resources, operating more than 71 additional flights for Viva and Ultra users, with Avianca being the operator that has transported the largest number of people during this emergency,” he said. Airline.

According to the airline, affected low-cost airline passengers will be able to take advantage of two protection schemes with Avianca. The first corresponds to TransferAnd No additional costSubject to Disposable airplane seats This will be provided in order to get to the airport.

To make this feature effective, users must have confirmed tickets or reservations issued to travel with Viva or Ultra Air until 2 June and Approaching state airports on the day of your flightor a maximum of one day before.

In case protection feeLow-cost users will get special fares on their flights with Avianca, as long as they also have tickets or reservations issued with Viva and Ultra Air.

And the airline stressed that “those who have tickets with a flight date after this day must contact Viva or Ultra or communicate through the channels provided by the authority for this matter.”

According to the airline, between February 28 and May 31, they were able to provide a protection plan for more than 217,000 passengers Affected by the discontinuation of operations, Viva and Ultra Air received over 187,500 transfers at no extra cost and over 29,500 protected at special rates.

The end of Avianca’s protection plan for Ultra and Viva Air passengers was announced just weeks after the first airline Desist process integration with low costarguing that the conditions it requires Civil Aviation (Aeroville) It was useless for the future of the two companies.

Through a statement, Avianca clarified that some of the guidelines laid out in the Decision 00873 of May 5, 2023 “prohibits” the Recovery Of low cost, in addition “affect the stability of Avianca”.

“Since the beginning of the merger application, we have respected the process. However, it is our responsibility to protect Avianca and put it at the service of the country as a key part of development, taking care of our employees and customers, and responding to the shareholders who have believed in us by investing billions of dollars over the past years”Neuhauser added.

After the failure of the integration process between the two companies, he Companies Control Authority announced on the morning of Thursday, May 31, that it had given Viva Air the go-ahead to enter into a Business reorganization process.

They have confirmed from the entity that the low-cost airline has all the requirements for admission to the said process.