Bradesco is embracing new technologies in bank branches in the Amazon region

This is a machine translation of the Sencinet press release

August 2023: Bradesco has just connected three branches in the Amazon region to Starlink satellites. Tefé, Carauari and Tabatinga are the municipalities that have started working with the solution of the American company SpaceX. Together with Sencinet, a managed solutions and services integrator, Unit Banking now has a technology infrastructure that allows customers to conduct online transactions and communications faster and more efficiently. This month, the bank also plans to install the technology in the cities of São Gabriel da Cachoeira, Benjamin Constant and Manicuri.

Walkiria Schirrmeister Marchetti, Executive Director of Information Technology at Bradesco, says that the use of Starlink in the operation of these branches is in line with the bank’s goals of customer focus, which aims to provide more and more convenience and speed in all regions of Brazil. . “Innovation and the use of emerging technologies to serve our customers is part of Bradesco’s DNA, and the first results of this new connection allow us to confirm that this model will quickly be replicated elsewhere with the same characteristics.”

One of the main advantages of using the solution is the faster response speed for financial entity communications, especially in places where other high-speed technology such as optical fiber cannot reach. This is possible because Starlink offers a constellation of Low Orbit (LEO) satellites, unlike other solutions available on the market.

Jayme Ribeiro, Executive Director of Sales and Marketing at Secinet, explains that this shorter distance translates to lower latency and enables faster data transfer. “Using satellites in LEO allows speeds up to 100 times greater than the system currently in use, and can also be used as emergency in places with fiber optics without the option of a high-performance second link. We are proud to help Bradesco provide a high-quality service, comparable to that of Provided in large urban centers, for the inhabitants of the Amazon region,” Ribeiro highlights.

Sencinet has also installed SD-WAN solutions, a new technology that enables a significant increase in security levels across the entire network, and partnered with local Internet Service Providers (ISPs) to create a second connection link, ensuring more quality and operational stability. Since Bradesco has the standard operating with two connections at each branch, in this case, it will have two different accesses to the Internet: via Starlink and via its local ISP.

First impressions

Tefé, the first city in the region to benefit from this technology, is located 500 km from Manaus and has a population of about 60,000 people, more than 50% of whom are Bradesco customers. In addition to Tefeenses, the solution should affect neighboring municipalities such as Juruá, Uarini, Alvarães, Japurá, Maraã and riverside communities. The first few days of operation with the low-orbit satellite connection resulted in faster and more consistent service to local customers. Transactions that used to take minutes now take seconds.

The Amazon presents unique challenges, but also great opportunities. The inclusion of technology in remote areas, such as Tefé, enhances important social impacts, particularly for indigenous and riparian communities. “We are the only bank present in the entire Amazon region, whether through branches, points of service, Bradesco Expresso or even the flagship floating branch installed on the Barco Voyager. We have always believed in the economic potential and development of the region, and we are committed to continuing to participate and lead this process, ”Nelson confirms. Bashi Jr., North District Manager.