May 27, 2022

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IESS health providers experienced complications due to software failures in medical records and appointments, although attention remained |  Ecuador |  News

IESS health providers experienced complications due to software failures in medical records and appointments, although attention remained | Ecuador | News

The fall of the computer system that manages patient registration at the Ecuadorean Institute of Social Security (IESS) at the national level has also complicated the external health service providers of this entity.

At some of these locations, care was delivered uninterrupted, they said, but they stated that without the IESS computer system, medical appointments could not be scheduled or information about care could not be uploaded.

They explained that those who came for treatment were performed using their own system manually.

IESS Hospitals in Quito entered the information manually due to a computer system failure

This, while IESS has stated that its system will be restored on Monday, May 16th nationwide.

In a statement, it indicated that it had conducted a comprehensive audit of the electrical network and information management at Carlos Andrade Marin Hospital (HCAM), where software Medical records and scheduling, UPS malfunction due to voltage differences, so it was decided to turn off Data Center To protect technological assets and reduce impacts on other health services. These work and modifications will be carried out throughout this weekend.

He added, “It must be emphasized that care at IESS health facilities across the country has been carried out without interruption with manual registration contingency, and unattended medical appointments will be rescheduled as a priority for the next week.” IESS.

For example, an older adult had an appointment last night at an IESS health center, in the Kotokolao sector, north of Quito.

Did not attend. The doctor told her she had no regimen and they rescheduled her cardiology appointment for May 23.

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This Saturday, there has been little movement outside of HCAM and a lot of people have come and gone to visit relatives who are in hospital or out to buy medicines. (me)