Up to 100 layoffs reported at EA after outage with FIFA

DrAccording to sources Kotakuwho provided them with emails to support the report, Austin’s office at Electronic Arts is about to lay off about 100 employees. the reason? These are customer service workers, who worked specifically to meet the needs of the players of the arcade game franchise. FIFAspecially for FIFA 22. distance break the alliance Enter EA Sports and FIFAThese jobs, now, will be performed by individuals in the form of outsourcing.

Why is EA laying off FIFA 22 employees?

After an alliance of nearly 30 years, EA will no longer publish official FIFA license football games. Instead, their new football matches will be called EA Sports FC. According to the emails that the Kotaku port was able to access, Joel KnutsonEA, Vice President of Customer Experience, said, “We are constantly evolving to deliver better experiences to our fans, and we are working to improve our support model. To reduce complexity, increase our efficiency, flexibility and scalability…” These roles will be eliminated.

What did EA say about dismissals for leaving the FIFA license?

In response to a request for comment, EA responded to Kotaku with the following:

The changes to the customer support functionality are not related to any game franchise, nor are they related to EA SPORTS FC’s announcement last week. Customer support supports a wide range of player questions related to our game titles or technology, including Origin or our EA Play subscription service.

EA

Meanwhile, the study’s spokesperson responded regarding the reasons for the dismissal.

We are always thinking about how we can improve our players’ experience, and this includes reviewing how we can provide them with the support they may need to fully enjoy them. With this in mind, we’ve suggested some changes to our customer support functionality to provide more flexibility and allow us to assist players when they need it most. As part of this process, we are considering changing several roles within the team, closing some roles, as well as creating new ones. We work closely with our employees throughout this process and provide support to anyone whose role is affected.

Charlie Fortescue