A company in India replaced 90% of its employees with artificial intelligence

Advances in artificial intelligence are becoming more and more noticeable, reaching the point where there is concern that this technology may leave a large number of people out of work.

This concern materialized in a company in India next The CEO decided to replace 90% of the customer service staff by an AI chatbot.

(Read more: Artificial Intelligence Tool Shows Odds of Employee Resignation)

Indian businessman Suumit Shah, owner of Dukaan, a platform dedicated to creating online stores, announced this decision via his Twitter account, stating that: Although adopting this measure was not easy, the results speak for themselves.

“Given the state of the economy, startups prioritize profitability over trying to become ‘unicorns,’ and so do we,” books.

Shah also explained that this service known as “Lena”, Responds to customer problems and doubts in the shortest possible timeenabling the company to provide high quality service while reducing handling costs.

(More news: ChatGPT may have violated consumer protection laws)

next to, He explained that the creation of the robot and the artificial intelligence platform was done in a short time So that all Dokan customers can have a virtual assistant.

It did not wait for user criticism because there are those who question this decision and suggest that it should not be celebrated because access to the work is limited.

In this regard, the company made it clear that it continues to recruit employees to fill other positions within the factory.

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