December 4, 2021

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Electricity price: Electricity replaces fixed broadband as worst value service |  Economie

Electricity price: Electricity replaces fixed broadband as worst value service | Economie

Electricity has become the worst value service by Spanish households, ahead of broadband and fixed-line telephone, according to the results of the Houses Panel in National Competition Market Commission (CNMC) Corresponding to the second quarter, that is, before regulatory changes in the electricity bill and price increases.

According to the committee, the dissatisfaction rate with electricity increased from 12.2% to 15.3% compared to the second quarter of 2020. In the case of broadband and fixed telephone, the rating improved slightly, rising from 14.5% and 12.7% in 2020 to 13% and 12.2 % Straight.

The main reason for the family’s dissatisfaction with services is their high price, Especially in the case of electricity and gas services. This was the reason why 90% of households are not satisfied with the electricity service, and 84.4% of households are not satisfied with the gas service. In pay-TV, fixed broadband, mobile phone and Internet services, the second reason for the complaint was the lack of quality of service (for example, due to supply interruptions).

Electricity was not the worst service by value since the commission in the fourth quarter of 2018, in the two investigations conducted in 2019, pay-TV took its place, as it was until the second quarter of 2020, when it was overtaken by fixed broadband. The data shows a decrease in the percentage of families who are dissatisfied with prices and customer service in all cases except for electricity and gas services.

In terms of claims, the service most prone to incidents was fixed broadband. 14% of users claimed at some time of the year, followed by fixed phones (10.7%). Regarding the reasons, the main complaint was billing problems, especially with electricity, as 64.3% of the complainants did so for this reason. However, in the case of fixed broadband, the main reason for the complaint was the lack of quality of service, specifically 54.3% of the complainants.

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