We communicate well what we want to say and do it in a respectful mannerMake the person we are talking to feel heard or taken into consideration, It’s not always that easy As we would like. However, this method of communication allows us to reduce conflict and build Stronger and more honest relationshipsas well as making us more efficient when it comes to that Resolving disputes, We’re having a problem also Implementation of a project.
In fact, it is common in our daily lives that the way we communicate sometimes changes Effects we did not expectMaking someone feel uncomfortable without that being our intention. Maybe we realize it in the moment, maybe not, but suddenly we can notice it The person becomes defensive Or the conversation takes on unpleasant nuances that we did not expect or seek to bring up.
Not everything depends on youBecause every person we deal with is different from the other and will react in one way or another according to his or her own experience. But we can be aware of how we communicate and what words we use To improve our way of reaching others and making ourselves understood.
The Americans are convinced of this John BooCommunication and public speaking expert And author I Have Something to Say: Mastering the Art of Speaking in an Age of Separation (“I Have Something to Say. The Art of Public Speaking in the Age of Interruption”).
“Actions may speak louder than words, but they certainly do Words count too“, he maintains.
What do we say to improve our communication and communicate more with others
Thinking about the person in front of you before speaking is essential to this expert and we must do so I suppose so sometimesin the reactions of others We can also bear some responsibility for the way we say things.
“People can get offended easily, and if you’re in a hurry like most of us, it’s easy to say something you shouldn’t say it the way you shouldn’t say it,” says Poe.
Keep some in mind Phrases so we can introduce our thoughts into our daily conversations Poe says it could make a big change in the way we communicate with others.
In an article by CNBC, He suggests using at least one of these nine phrases every day when interacting with others:
1. “I hear that what you’re telling me is…”
Learning to listen is essential if we want to communicate well. If we listen, the person may already feel heard, but we can make it clear. “People don’t expect you to always agree with them,” says John Poe. “But they want to know that you heard and understood them.”
But this phrase It should not be said lightly.: It’s not about using it as a crutch to make the other person feel heard. The first intent should be “Use this phrase for Explain yourself and make sure you take into account what the other person said Before you respond,” Bo explains. This way, if the person is vague the first time, you give them a chance to clarify their thoughts, rephrase what they said, and add more meaning to the conversation.
2. “You might be right”
Who has the truth or absolute certainty? We all know the answer is no one, but sometimes when we communicate we act as if we have it, especially when we suggest or ask to do something a certain way.
“This phrase is very useful for Facilitating matters in case of disagreement“It could be phrased, for example, as: ‘You may be right, but let’s try this new idea this time and see what happens,'” Poe explains.
It could be a Very good resourceAccording to a communications expert. When responding to a coworker Who likes to talk a lot And he makes comments or observations that are off topic What keeps you busy? “No one likes to be ignored or ignored, and a simple phrase allows you to resume the conversation without breaking the harmony,” says Poe.
3. “You were right. I was wrong.”
Making a mistake is a human thing, and admitting a mistake is a human thing A great way to facilitate open and smooth communication. In fact, according to John Bowe, this phrase refers to A Great ability not to act selfishly in conversations. It does this for two reasons: because it is impossible to pronounce these words if you do not really believe them, and because, moreover, they are wonderfully received by the person who hears them.
explains Pao, who encourages Swallow your ego to win a more important battle: Achieving more authentic and productive relationships.
4. “Thank you for doing this…”
Our brain has a cognitive bias known as negativity bias, which causes us to pay more attention to negativity than positivity. Known Look at the positive in what others do and be grateful In our daily interactions we show that we value them and improve relationships.
“In a world where gratitude, respect, and appreciation are so rare, it helps to be generous in praising and appreciating what others do,” says Poe. “If you want to encourage good behavior, force yourself to recognize it when you see it,” he adds.
5. “I’ll leave you with it.”
author I have something to say It is suggested to resort to this phrase when we see that we are motivated by the desire to control what another does or how he does it. “Sometimes what is most difficult and rewarding is to overcome this impulse,” he points out.
When someone does something different than you doEspecially if your first thought is that you’ll do it better, telling him you’ll let him do it is a simple way to express trust. Naturally, the recommendation is that when you say it, you really exude confidence, and that you do it with a smile.
6. “Can you help me with something like this?”
Being ordered or asked to do something is not the same as asking for help to do it. Tone, of course, is also important. Whoever receives the order will experience it very differently depending on whether it is one way or the other.
There’s a big difference, as Poe gives as an example, between saying “Take out the trash” and “Great, I’m tired. Can you help me take out the trash?”
7. “Today you are dressed [pelo/camisa/corbata, etc.] Very beautiful!”
Almost all of us are stressed out and trying to fulfill thousands of obligations. In the midst of the whirlwind, it’s nice to hear from time to time that there’s something you did well. “Don’t lie, but go for what you think is nice,” says Beau. People love compliments, even if they pretend they don’t.
8. “That’s interesting.”
It’s not about being silly or pretending that everything said is interesting. But if you pay attention to what the other person is saying, you will definitely find occasions when it is worth evaluating what is being said.
This phrase should be said calmly. “It is a gesture that conveys that you are noticing that something has been said, that something has been heard and taken into account,” Pao points out.
9. Don’t say anything
Ernest Hemingway said: “It takes two years to learn to speak, and sixty years to learn to be silent.” When someone says something upsetting to us or expresses an unfounded opinion and you feel like responding in a bad way, it may be best to remain silent and distance yourself.
John Boo A A metaphor can be very useful to remember Because when you find yourself in these situations: Think of yourself as an eraser In the other, it is like glue. “Be the eraser, breathe, treat those words as the other person’s problem and walk away,” he recommends.
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