June 28, 2022

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Dozens of JetBlue passengers remain stranded at JFK after a severe winter storm - NBC New York

Dozens of JetBlue passengers remain stranded at JFK after a severe winter storm – NBC New York

In the wake of the devastating runway of a severe winter storm from which much of New York is still recovering, hundreds of passengers are now affected by delays and cancellations that left many stranded at JFK on Sunday night.

Karleen Daniels and her husband were ready to take off when JetBlue canceled their already-delayed flight just before boarding.

“It was crazy,” Daniels told sister network NBC New York on the way back to the airport after coming home for the night. But not everyone was able to sleep in a comfortable bed.

Some travelers desperate to reach their final destinations say they slept on the airport floor, while others waited in long lines trying to get answers from the airline.

Yanel Rojas had a ticket home in Puerto Rico on Sunday when she received the cancellation notice. About 24 hours later, he was still waiting at the airport for his rescheduled flight.

Meanwhile, other passengers were stuck on planes for hours, but were forced back into the terminal before their flights were eventually cancelled.

Some frustrated travelers have taken to social media to document their long waits and anger at the New York-based airline.

“This is what you put people on when you don’t just cancel a flight,” one affected user tweeted alongside a photo of passengers spread out on the floor in front of a closed Starbucks.

In response to News 4 on Monday morning, a JetBlue spokesperson apologized to affected customers and said the airline was facing “a number of circumstances” slowing operations but was focused on accommodating affected passengers on new flights.

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“After heavy snowfall this week and sub-zero temperatures in the Northeast, we are focused on safely resuming our flight schedule,” the spokesperson said.

“We began operations at JFK on Saturday as planned, but we encountered a number of circumstances that delayed the operation. We have consolidated some flights today to ease those restrictions and are working to rebook more customers,” the statement continued.

While operations appeared to be improving as of Monday, at least 151 flights on JetBlue had been canceled by Monday and more than 250 were delayed, according to FlightAware.