After retiring from the Massachusetts Internal Revenue Service, Magdalena Santiago took a few years before withdrawing her savings, but over time she forgot the vital information to get them.
This is very common in the United States, according to a recent study Make use of capital lettersAs of May of this year, more than 29 million forgotten retirement accounts, or 401,000 accounts, were reported. Santiago worked for 10 years in this federal office.
““I was like a data transcriber, who was entering information into the computer,” Santiago said.
He says that for health reasons he retired in 2016, moved to Puerto Rico, and did not seek to withdraw his retirement funds until 2021 when he returned to Massachusetts.
Santiago explained, “During those movements, I lost my papers and had no way to know my money.”
She told us that when she contacted Thrift Savings Plan, a retirement savings program for federal government employees, they did not offer her alternatives to accessing her account.
To file a complaint with our customer help line, Telemundo New England Responde, you can call 855-622-1000 and leave a voicemail that includes a brief description of your case and your contact information. We will answer your call within at least 24 hours. You can speed up the process Fill out the form online.
“All my information showed up, but they said the withdrawal date didn’t match. “So, when I saw the ads, I said, ‘I’ll call Telemundo Responde to see if they can help me,’” Santiago said.
Telemundo Responde contacted Thrift Savings Plan, and they responded explaining that, for privacy reasons, they would contact Ms. Santiago directly regarding her account. Within days, Santiago received a check for the full amount of his savings.
“I was able to get my money back thanks to Telemundo Responde,” Santiago said.
To avoid problems accessing your account, Thrift Savings Plan recommends its users to keep their contact information, such as address, phone and email, up to date and create an online account.
For more information on how to protect your account with a Thrift Savings Plan, they recommend visiting their site website.
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