Health centers and clinics in Soriano that have more than 50 cards have an automatic appointment

From day one, all users of health centers in the province and all local clinics with 50 or more health cards have access to automatic appointment services, in addition to continuing to maintain existing appointment request channels in the clinic. Those primary health districts of Gomará, with 1,068 users, San Pedro Manrique, with 928 users, and Soria Rural, with 8,806 users, thus joining the aforementioned local clinics with more than 50 users, to the rest of the health districts of the province, which are attached already with these systems.

Pre-appointment is a service that Sacyl provides to users to facilitate access to consultations and diagnostic tests in its health centers, allowing them to request an appointment and cancel or consult those who have already been appointed. The phone number available for these health centers is as follows: Gómara, 975030572; San Pedro Manrique, 975 030453; and Soria Rural, 975 030 695. The layout of these lines allows recording of user data, to which the call will be returned from the center itself.

Any user with a health card at one of these health centers can pre-schedule an appointment with the specialists at their reference center and thus be able to choose the time that best suits their needs. Presetting is an important tool that offers advantages to users, but also to professionals, as it allows them to better organize their work schedule.

Possible ways to request an appointment

Until now, to make an appointment with a family doctor, pediatrician or nurse, users of these basic health areas had two traditional systems: go in person to the health center (currently restricted by the epidemic) or call the center by phone, where it was answered by the operator.

In addition to these paths, from the first, users of these essential health areas will be able to manage their previous appointments using other channels: contact by phone, with an automatic voice response system; through the Castilla y León health portal; or through the Sacyl Conecta mobile app.

The primary goal of these remote systems is to facilitate the user’s access to the health centers and their local clinics by making it possible to schedule an appointment 24 hours a day, every day of the year and from anywhere with coverage.

In addition, it makes it possible to distribute calls throughout the day, thus reducing the number of missed calls during peak hours (between 8 and 10 am, or after a public holiday) and avoiding overload and flooding of user care units and thus offering more personal care in health centers.

In terms of phone calls, each health center has a phone number for previous appointments that is answered by an automated system that directs the user, through a predetermined dialogue, until an appointment has been made or, if any other department, will put you in touch with a worker.

A person can also perform a telephone procedure, like a computer procedure, as long as the date of birth and the name and surname of the patient for whom the appointment is scheduled are known.